Shipping & returns
Everything ships from Antwerp. If anything below doesn't answer your question, write to service@domingo-amberes.com and a person will reply.
Where we ship
We currently deliver to Belgium, the Netherlands, Luxembourg, France and Germany.
If you would like us to ship somewhere else, email service@domingo-amberes.com and we'll tell you what's possible.
Dispatch
Orders are dispatched within 1–2 working days. You'll get a confirmation email when your order is placed, and a second one with a tracking number when it leaves us.
Orders placed on Saturday or Sunday are dispatched on Monday.
Cost and delivery time
| Destination | Cost | Typical delivery |
|---|---|---|
| Belgium | Free | 1–2 working days |
| Netherlands | €5.99 | 2–3 working days |
| Luxembourg | €5.99 | 2–3 working days |
| Germany | €5.99 | 2–3 working days |
| France | €5.99 | 2–4 working days |
Delivery times are estimates, not guarantees. Once a parcel is with the carrier, the timing is in their hands.
Returns
You have 14 days from the day you receive your order to return it, for any reason or none at all.
To be accepted, the ring must be unworn and come back in its original packaging, including the presentation tube.
How to return
- Email service@domingo-amberes.com with your order number and which ring you're returning.
- We'll reply with the return address and confirm what to include.
- Send it back within 14 days of telling us.
Return postage is at your own expense, wherever you are. We'd recommend a tracked service — until the parcel reaches us, it remains your responsibility.
Refunds
Once your return arrives and has been checked, we refund to the original payment method within 14 days. You'll get an email confirming it.
The refund covers the price of the ring and the standard delivery cost you originally paid, if any.
Exchanges
If the size is wrong, we'd rather fix it than lose you.
Belgian orders: your first exchange is free. We send you a return label and cover the postage both ways.
Orders to the Netherlands, Luxembourg, Germany and France can be exchanged on the same terms, but return postage is at your own expense. We cover sending the replacement out to you.
Email service@domingo-amberes.com with your order number and the size you need instead, and we'll take it from there. The same 14-day window and unworn condition apply. Further exchanges on the same order are at your own postage cost.
Our size guide is there to make this unnecessary — it has the full measuring method and what to do if you fall between two sizes.
Damage in transit
Please report damage that occurred during transport within 7 days of delivery. Email service@domingo-amberes.com with your order number and clear photographs, and we'll provide a suitable solution.
Faulty items
Separately, every purchase is covered by the two-year legal conformity guarantee that applies to consumer sales across the European Union.
If a fault appears in normal wear, email us with your order number and a photograph. We'll repair, replace or refund it, and we cover the postage. This is separate from the 14-day return window and is not affected by it.
Plating wear from water, cosmetics, sport or heavy daily use is not a fault — see our care guide for how to keep the finish.
Your right of withdrawal
Under EU consumer law you may withdraw from your purchase within 14 days of receiving it, without giving a reason. Email service@domingo-amberes.com with a clear statement that you are withdrawing, including your order number and the date you received the parcel.
Who you're buying from
Domingo Amberes is a trading name of BV Volders Textiel.
Nationalestraat 104, 2000 Antwerpen, Belgium
VAT BE0473164020
service@domingo-amberes.com