2. REFUND POLICY 

We want you to love your Domingo Amberes pieces. If for any reason you're not completely satisfied, you may return your order under the conditions below.

Return period

You have the right to return your order within 14 days of receiving it.

Return conditions

To be eligible for a return, items must be:

• Unworn and unused
• Returned in their original packaging, including the presentation tube
• In perfect, resalable condition

Returns that do not meet these conditions may be refused.

How to return

Email service@domingo-amberes.com with your order number and which ring you are returning. We'll reply with the return address and confirm what to include.

Send the parcel back within 14 days of contacting us. Items returned without prior contact may not be accepted.

Return shipping

Return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we are not responsible for lost return shipments.

Refunds

Once your return has been received and inspected, your refund will be processed to your original payment method within 14 days.

Original shipping costs are non-refundable. Refunds are only issued after the returned items have been approved.

Exchanges

If the size is wrong, we would rather fix it than lose you.

For Belgian orders, your first exchange is free. We send you a label and cover the postage both ways.

For orders to the Netherlands, Luxembourg, Germany and France, exchanges are available on the same terms, but return postage is at your own expense. We cover sending the replacement out to you.

Email service@domingo-amberes.com with your order number and the size you need instead. The same 14-day window and unworn condition apply. Further exchanges on the same order are at your own postage cost.

Damage in transit

Please report damage that occurred during transport within 7 days of delivery, to service@domingo-amberes.com.

Include your order number and clear photographs of the issue. We will review your request and provide a suitable solution.

Faulty items

Separately from the above, every purchase is covered by the two-year legal conformity guarantee that applies to consumer sales across the European Union. If a fault appears in normal wear, email service@domingo-amberes.com with your order number and a photograph. We will repair, replace or refund it, and we cover the postage.

Plating wear from water, cosmetics, sport or heavy daily use is not a fault — see our care guide for how to keep the finish.

Gift cards

An unused gift card can be cancelled within 14 days of purchase for a full refund. Once a gift card has been used, in whole or in part, it can no longer be refunded or exchanged for cash.

If you return an order that was paid for with a gift card, we refund that part as a new gift card, valid for one year from the day we issue it. Anything you paid by card or Bancontact goes back to that payment method.

Gift cards are valid for one year from the date of purchase. See our terms of service for the full conditions.

Important

We reserve the right to refuse returns that do not comply with this policy.

Need help?

Email service@domingo-amberes.com for returns, exchanges and quality issues, or service@domingo-amberes.com for anything else.